Are you fluent in Spanish and eager to work in a dynamic international environment? Do you excel in providing exceptional customer service and want to be part of an exciting journey? Join our multicultural team in Solna as Customer Service Representative.
About Billerud:
Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.
Your Role:
As a Customer Service Representative, you will play a main role in ensuring excellent customer service on a professional level. From managing customer orders to overseeing the order-to-cash process, you will be an integral part of our Customer Service team at Billerud’ s head office in Solna, Stockholm.
Responsibilities:
- Provide end-to-end customer service, from order placement to delivery and invoicing.
- Ensure the smooth flow of the order process.
- Coordinate inventory planning and domestic delivery from external terminals.
- Handle claims, export documents, and goods inspections to support customer import processes.
To thrive in this position, you should have a strong drive to evolve within the area of customer service and possess a proactive, problem-solving mentality. Your motivation to learn, take initiative, and build relationships with a service-oriented attitude will be key. Structured work style, prioritization skills, and a business focus are essential for success in this role.
Our values are central in our business and we believe that you recognize yourself in: We care for each other, and do what we say.
If you have any question about the position, please contact Recruiting Manager Giovanni Moya, giovanni.moya@billerud.com or HR contact Emma Dellmark, emma.dellmark@billerud.com
Application deadline is January 11, 2026
Please note that our recruitment process will be on hold during the Christmas holidays. Any questions or inquiries received during this time will be addressed after the application period has ended.
Start Date: As soon as possible
Location: Stockholm, Sweden
Salary: As agreed upon
If you are ready for contributing to a global company's success story, we welcome your application. Join us at Billerud and be a part of a team dedicated to sustainable innovation.
