At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!

About the Role:

We are looking for a dedicated Team Leader to join our team in Solna. Our Customer Service team is at the core of our operations, ensuring that our customers receive top-quality service. We are looking for someone who can inspire, support, and develop both people and processes – creating an environment where both the team and our customers thrive.

Your Key Responsibilities:

• Lead, coach, and develop a team of customer service specialists.

• Monitor team performance KPIs and drive continuous improvements.

• Set goals and support performance management.

• Lead team in managing customer orders and deliveries, ensuring smooth operations.

• Support team to identify solutions to customer inquiries and solve complex issues.

• Ensure compliance with policies and regulations.

• Improve processes and ways of working to enhance service levels.

Qualifications:

• Leadership experience, 3 years or more.
• Experience of change management, leading teams through larger changes.
• Bachelor's or Master's degree in Science/Business Administration, or equivalent experience as deemed relevant by Billerud.
• Experience working with customer service systems (e.g., SAP, IFS, CRM).
• Fluency in English (additional languages are a plus).

This role includes personnel responsibility, meaning you will lead, support, and develop a team within Customer Service. Previous experience in a leadership position is a requirement. We highly value your ability to demonstrate leadership qualities, through coaching, mentoring, project management, or other relevant experiences.

As we will be in a process of implementing a new ERP system over the coming years, we are also looking for documented experience in guiding a team through change.

We are looking for someone who can inspire, guide, and create a positive and engaging work environment.

To thrive in this role, you are a strong communicator with a strategic mindset where a coaching approach creates psychological safety in your interactions. You enjoy working in a dynamic environment, embracing change, and driving continuous improvement.

You have a structured and analytical way of working, with the ability to solve problems and take a hands-on approach when needed. Independence and proactivity come naturally to you, while at the same time, you are a strong team player who values collaboration and a “team before self” mindset.

If you want to know more about the position, please contact Martine Olsson - Senior Manager Customer Service, by e-mail: Martine.Olsson@billerud.com or via phone: +46855333603 

If you want to know more about the recruitment process, please contact Karin Julin, HRBP at karin.julin@billerud.com. 

Why us?  

• Be part of a Dynamic team within Billerud
• An opportunity to contribute to a more sustainable future 
• Development and career opportunities 
• Performance-based bonus and a number of different benefits according to company policy. 
• Opportunity to hybrid working according to company standard.   

The last application date is August 11th. Ongoing selection may occur in this process, but due to the summer season, our recruitment process will take longer than usual. We appreciate your patience and understanding, and we will get back to you as soon as possible.

Our recruitment process will include recruitment test, interviews, reference checks and alcohol- & drug test.